FREQUENTLY ASKED QUESTIONS

The answer to all your Jennifer Furniture questions

DELIVERY

3-5 days working days for In-Stock Items.

The product’s delivery date will vary depending on the place of delivery.
These are the location-centric average time estimations :

  • For Long Island, New York and New Jersey - the product will be delivered mostly by 2-3 weeks and maximum by 6-8 Weeks (according availability of products)
  • Anywhere outside New York and New Jersey - shipment will be delivered in around 8-9 weeks.

Items which are not currently available in stock are open for pre-book options. It usually takes about

  • 8-10 weeks to be delivered - in New York and New Jersey
  • 10-12 weeks - anywhere outside NY and N

Shipping charges will vary based on the location, for -

  • New York and New Jersey - $169.99
  • Florida - $449 - $499
  • Connecticut - $349.99
  • Pennsylvania - $249.99 - $299
  • California - $499 - $549

Zero replacement cost is required if the delivered item turns out to be damaged beyond repair. Jennifer Furniture supports fast, free of cost and hazard-free replacements.

Under White Glove Delivery your furniture not only gets delivered but also is assembled. It is a popular choice!

Items which are not currently available in stock are open for pre-book options. With Curbside Delivery you simply get the doorstep delivery of your merchandise.

Yes, Jennifer Furniture delivers on weekends (ONLY IF the delivery location is in Long Island or NY & NJ) otherwise we don't.

Read Delivery Policy

COSTING AND FINANCING

Price match is available only if the merchandise is over $1000. It is unavailable in case the price matching is more than 30%.

Affirm Financing available on all online orders. The payment can be done with 2 different cards - Visa, Mastercard.

Read more on Affirm Financing

WARRANTY AND REFUNDS

You can avail the Warranty which will be valid for the period of 1 year from the date of purchase. If it’s way past the Warranty period then you can contact us on (516) 564-2320..

We do not provide any assistance with issues related to stains and cuts that a product receives after being in use by the customer.

If an order is cancelled, the buyer gets a refund of a sum after deducting 30% of the initial purchase amount as cancellation fee.

More on Return & Exchange Information

GENERAL

Sleeper Sofas and Beds are usually categorized as queen size when their size is anything over 80 inches

To avail assistance on slipcover replacement it is advisable to call the store/s at (631) 812-5988

Yes, you can! It is advised to call the stores at (631) 812-5988 and confirm before you physically go there.

See Furniture Buying Guide for more tips

SUPPORT

We do not provide any assistance with disassembling or removing old furniture. For further assistance regarding the same, call us on (516) 564-2320.

We don't provide digital support regarding store purchases on our website. Our website supports after-sales support exclusively for online purchases. The customer is advised to contact websales@jenniferfurniture.com for online orders or visit the stores directly (irrespective of location).

Contact us at websales@jenniferfurniture.com or call our Customer Care Number .

For service queries, grievance redressal and claims - call ServeCo at 1-800-866-9636 and can email queries at - info@serveco.com.

Furniture Stores and Locations

Furniture Store Near Farmingdale
1995 Broad hollow Road (Route 110) , Farmingdale, NY 11735
Monday-Saturday: 10 AM to 9 PM Sunday: 11 AM to 7 PM
CALL NOW - 631-812-5988

Furniture Store Near Paramus
160 NJ-17, Paramus, NJ 07652
Monday-Saturday: 10 AM to 8 PM Sunday: Closed
CALL NOW - 201-289-5757

Furniture Store Near Carle Place
168A Glen Cove Road Carle Place , NY 11514
Monday-Saturday: 10 AM to 9 PM Sunday: 11 AM to 9 PM
CALL NOW - 516-512-7792

Furniture Store Near Sayville
5187 Sunrise Hwy, Bohemia, NY 11716, United States
Monday-Saturday: 10 AM to 8 PM Sunday: 11 AM to 6 PM
CALL NOW - 631-358 -5661

Furniture Outlet Near Coram
2257 NY-112, Coram, NY 11727
Monday-Saturday: 10 AM to 7 PM Sunday: 11 AM to 6 PM
CALL NOW - 631-812 -5990