THINGS TO KNOW ABOUT YOUR DELIVERY:
1. Upon confirmation of delivery date, we will contact you the night before delivery with an assigned 5 hour time window. Delivery is all day 8AM to 9PM.
2. You or another person(age 18 and above) must to be present to sign for delivery. Our carriers cannot leave shipments unattended.
3. The area must be free and clear for the drivers to bring in the new items.
4. Old furniture must be removed as we do not cart it away or move it.
5. If the drivers have to carry the merchandise more than one floor there is additional cost. $10 per floor per piece. First two floors are free. We cannot deliver walk-up furniture past the 6th floor.
6. Please make sure your building does not have any special delivery restrictions. If they do we need to know about them prior to scheduling the home delivery. i.e.: Certificate of Insurance, service elevator, etc.
7. Please inspect your packages prior to signing for the delivery. If you notice apparent damage to the packaging, note the damage on the carrier’s delivery sheet.
8. Our delivery drivers will only assemble tables, lamps, ottomans, dining and bedroom sets. Other items such as wall units, tv stands, desks, coat racks etc, does not include assembly.