From: Jackie L
From: Adele K
When the furniture suite (leather sleeper sofa, loveseat, and recliner) that I recently bought from Jennifer Furniture arrived there was a tiny spot in the back of the loveseat where the stitching was slightly open. When I called the store, I was advised to send pictures via email.
After sending the pictures, I received notice very quickly that the part would be replaced. When several weeks passed (beyond the time indicated), I emailed again and was told that the part was out of stock and that the entire loveseat would be replaced.
Not long after I was scheduled for replacement. When the techs arrived and looked at the tear, they said they were prepared to replace just the back if that was okay with me. Of course it was. The whole thing only took a few minutes, and the two service people who came were professional, polite, and personable.
The matter was very pleasantly resolved, and I'm very happy with the furniture. The quality of the leather, the sturdiness of all the pieces, and the stylish and elegant design are superb.
Many years ago, I purchased a leather Jennifer sleeper sofa and loveseat. It lasted for 23 years. My next purchase was from a popular "discount" store -- a regrettable purchase because the sofa and loveseat (not sleepers) literally fell apart after four years. I decided then that I'd never buy anything but Jennifer furniture.
While I expect this set to last a long time, I recommend Jennifer Furniture to family members, friends, and colleagues.
I mean it when I say that I'll never buy anything else!
So ... thank you for excellent quality and excellent!
From: Jennifer R
Date: August 25, 2015 at 6:30:49 AM EDT
Subject: We are so happy
As a professional organizer and designer, I have NEVER purchased a piece of furniture online.
I currently need to furnish an apartment in the city for my work, while maintaining my house on long island.
Finding a sofa was impossible within our budget for our apartment.
I kept returning to your site, as over the years I have come to count on Jennifer Furniture for, first apartments, winter condos etc. Your furniture never let down my clients. I found the look I wanted in your Montgomery sofa - was shocked at the price and simply decided to go for it. ONE OF MY BEST DECISIONS. WE LOVE THE SOFA. Style, comfort and price! What is better than that?
Jennifer RFrom: Nicole P
I want to start by thanking Juan Carlos at the Union NJ store for all his hard work and help with my purchase .He is a extraordinary sales man. He is very professional,courteous and gave excellent customer service, and because of his great service to me and my family I would definitely always be a customer of Jennifer convertibles. Jennifer Convertibles Customer Service.
From: Teresa D
Sent: Monday, August 17, 2015 8:58 AM
We were very pleased with our experience with Jennifer Convertibles. Sean (Paramus) was extremely helpful and informative. The delivery was expeditiously handled and smooth -with no difficulties even in busy Manhattan.
The sofa is very comfortable and good-looking!
We are looking forward to enjoying it for many years to come.
From: Margaret K
Date: August 15, 2015 at 6:16:36 PM EDT
To: "email@example.com" <firstname.lastname@example.org>
I was very happy with the service. everything was on time. the deiivery men worked hard and were respectful.
Subject: Re: Jennifer Exchng# 901 (CALL w/ window!!)
Date: Thu, August 13, 2015 6:26 pm
I just receive the delivery. The delivery men were wonderful and did a great job. They were experienced in delivery, polite, clean in regards to personal hygiene which is a plus and clean while doing their job, They were also very careful not to destroy the sofa being delivered. I am a satisfy customer. Thank you.
Subject: Re: Jennifer Convertibles
From: "Abbe S"
Date: Tue, August 11, 2015 5:21 pm
To: "email@example.com" <firstname.lastname@example.org>
I would like to say that the delivery men were amazing. They were so polite, personable and professional. They also got the job done quickly. I have never met such pleasant delivery people before. I am very impressed by my experience with your company.
From: Lisa C
Sent: Monday, August 3, 2015 7:28 AM
Subject: Sectional feedback
We love our new sectional and Lisa from the Millburn store was exceptional
to work with! We have purchased a number of items from this company and
will continue to be loyal customers.
From: Donna S
Sent: Wednesday, August 5, 2015 2:03 PM
Was very pleased that you were able to delivery my furniture on short notice
- appreciate that!!
Sent from my iPhone
From: Anne C
Sent: Friday, July 31, 2015 9:15 AM
I am very satisfied with the sofa I bought though I thought it would be of a lighter gray. It is always a problem choosing a colour on the web. I must add that the delivery service people were excellent.
From: Shannon G
Sent: Friday, July 31, 2015 9:04 AM
I just purchased a very lovely pink bedroom set for my daughters. Very pretty and cheerful. Quality is very nice. Saleswoman was very helpful and patient. Thanks so much. I will be purchasing a sofa next. Can't wait. Thanks."
From: Ellen T
Date: July 23, 2015 at 6:46:13 AM EDT
Subject: I'm pleased with my purchase
Dear Jennifer Furniture,
The blue sofa and the dining table I bought from Jennifer are beautiful, stylish, and comfortable, and I'm very pleased with the purchases. The value for the money is excellent. I fully expect them to last as long as my last purchase of a living room set from Jennifer, which was also very comfortable and held up very well over the years. Even your delivery men were excellent and kind.
Thank you very much,
Subject: Re: [Fwd: Re: Purchase Request] Another update
From: "Jeremy M"
Date: Tue, July 21, 2015 1:44 pm
I really appreciate it. That sounds great - and is also very generous.
While this situation has not be ideal :), I really appreciate your quick
responses and for keeping me in the loop. I'm happy to let your manager
know how nice it has been to interact with you. Please feel free to share
this email with your manager.
I'll be on the lookout for an email from you letting me know the glitch has
been fixed, and I will then order the sofa.
From: Allison S
From: Kaitlyn C
From: B, Terry
From: Micheele W
Date: July 5, 2015 at 2:46:04 PM EDT
Subject: Furniture Purchase
Reply-To: Micheele W
I am Very Pleased with my Jennifer Convertible purchase. My furniture was delivered at an efficient time- early in the morning. The delivery men were very professional & put my furniture together with no problems. It was a Pleasant experience in which i will tell family & friends.
|Happy customers all around. Thank you for the professionalism of the salesperson and the three guys who delivered our wonderful new couch. Thanks!
"We had a great experience with purchasing your product.
Your Sale rep Sean at the Union store on rt 22 in NJ was extremely helpful and very pleasant to deal with.
He was both knowledgeable about the product as well as patient and polite.
It is very rare to find people willing to take the time and insure your product will find its way to you just as you wanted.
We had to reschedule our delivery two times and Sean was able to maneuver and make sure it got to us when we needed it.
He followed up with several phone calls to let us know when it was coming and to make sure we got and liked it.
I think someone should commend Sean W and make sure his manager is well aware of what a great employee he has.
We will shop there again and will recommend to our friends to use this store in Union.
Thank you so much for all of your help and treating me like a consumer and not a transaction...the sofa is gorgeous and my family will have a beautiful holiday season...which will actually be our first with my dad who has not ever had dinner with us on Thanksgiving due to life's challenges...May God bless your holiday season!!!
-Dina (Brooklyn NY)
I just want say that I am very pleased with my new chairs and that the delivery men were very courteous and professional and timely."
"I just wanted to pass along a message if I could. I made a purchase of a Monroe sofa on Friday morning, and then picked it up at the warehouse in Dayton, NJ shortly afterward. I would not have been able to make the purchase go so smoothly and plan my travel arrangements accordingly if not for Beth at the Westport, CT store. She was exceedingly helpful, and I hope whoever is in charge at that location knows so. Thank you. The sofa is fantastic, by the way."
|"I want to express to you the very wonderful assistance that I received from Denise at Jennifer Convertibles in Scarsdale NY. She demonstrated a thorough knowledge of all the convertible sofas available, their costs, delivery times, etc. She listened thoughtfully and patiently to my concerns, explained clearly what my options were and offered many helpful suggestions. Denise is not only a very capable and thoughtful professional, she is also a lovely person. I highly recommend her and Jennifer Convertibles to anyone looking for both a sofa bed and excellent service.”
"Received bedroom furniture today. I have to say a special thank you to Mr. John Garg at Coram NY store. From beginning with our order until today when we received our last delivery, John has been outstanding with us. Although we had to wait an extra month, he kept us abreast of what was happening and always calling us to let us know why we didn't receive it in the time promised. John was exceptional with my daughter and myself and we owe him a huge thank you!!! Her apartment looks amazing and it was worth waiting for the bedroom set. Again, Thank You. Nanci and Jill The apartment looks amazing!!"
- Nanci DiFazio
"I wanted to get back to you to say thank you again and to let you know that we are very happy with our purchase. Everything looks great and the 2 men that delivered and set our furniture up did a great job. They were very careful, worked quickly and cleaned up when they were done. They were awesome!"
"Just wanted to give a review for Tahir at the Fremont Store. He was very helpful and was a pleasure to work with. He followed up with me multiple times to let me know when I should expect to hear about my sofa bed shipment. I would consider to come back again because of Tahir."
"Last Saturday, my husband and I took our 23 year old daughter shopping for a bedroom set for her new apartment in Manhattan. She is on a tight budget and we were accompanying her strictly for moral support. After doing some preliminary online research, it seemed like Jennifer Convertibles was the best bet for both quality and value. As we entered the Farmingdale location, we caught the eye of a woman, named Maureen, seated behind the front desk. She immediately stood up and proceeded to help. Within no time, Maureen was busy sketching out a diagram of the bedroom to scale. She even spent time on the phone with my daughter's new roommate to make sure she got everything correct. Fortunately for us, Maureen was able to help us to make the right choices and walk out with a complete bedroom set and a top-of-the-line mattress well within our daughter's budget. She made what could have been a headache into a very pleasant experience. Thank you Maureen! "
"I just wanted to leave a customer comment for my salesperson. His name is Tahir and he is in the Jennifer Convertibles Fremont, CA store. He was the best. So nice and was able to deliver my furniture to me a few days early."
"We LOVE our new Linda sofa. The classic style looks great, and the down cushions are extremely comfortable. I've purchased furniture from Jennifer before, and continue to be satisfied with the merchandise and the value."
"Just wanted to let Jennifer Convertible know what a remarkable sales person, and a great asset Crystal is to your company. She is located in the Scarsdale, N.Y. store. Thank you Crystal, for your courteous and professional mannerism. Thank you for being a blessing."
"We just wanted to say how happy we are with the service provided to us by Mohan at the Fremont, SF store. He went above and beyond to make sure we were satisfied customers. I highly recommend Jennifer convertibles!"
"When our home was destroyed by Superstorm Sandy, we knew our work was cut out for us. My wife and I headed to Glen Cove to see if we could find a living room set at Jennifer Convertibles. Wow, were we in for a shock.
"I had such a great experience with Jennifer. The pinterest was so helpful to see everything available and when I went into the store the customer service could not have been better. I purchased the Valentina loveseat and chair and it was the perfect living room set to put in my living room. It's exactly the modern look I was going for, and the crew sent to assemble and deliver my furniture was on time and efficient, and very nice. The whole experience was enjoyable and easy, and I would order from Jennifer again in a hearbeat!"
"To Whom it May Concern: I would really like to acknowledge the patience and professionalism of Ms. Jill Dunican, as well as her commitment to exceptional customer service In addition, the delivery company was extremely efficient, friendly and professional as well. Although the experience began very poorly, we had a tremendously positive outcome in the end."
"I recently purchased a sectional at the Jennifer Convertibles showroom on 20th & Broadway. Overall my experience was fantastic! I wasn't exactly sure what I wanted, but the salesperson, Les, was very knowledgeable and helped me select a piece that I love. I couldn't be more pleased with my purchase!
“We ordered a red sleeper couch, and at our request, it was delivered 3 weeks later. We just want you to know that both the service and delivery were excellent. The two gentlemen who delivered it were on time, professional and very fast in setting it up. We will return to your store when we are in need of ordering other furniture in the future.”
"Hello. I want to send a compliment to John C at the Coram, NY store. I inquired about my online order and within hours he got back to me and by the next day he made he sale. It was a pleasure dealing with him... John was a professional, returned my phone calls, emails and called me back when he said he would. I truly enjoyed dealing with him and will only purchase from Jennifer Convertibles through John. Thank you for hiring and retaining such a pleasant manager."
"I have never had a sales person as nice an efficient as Barbara . We purchased what we wanted and it is being delivered tomorrow. Again, thank you so much for allowing us to have the pleasure of dealing with her. She is an asset to your company."
"We were survivors or Hurricane Sandy our home was destroyed (78,5% according to FEMA) and we are still in the process of repairing and lifting so we really needed this trip. We won a JENNIFER CONVERTIBLES SWEEPSTAKES grand prize. They paid for airfare, car, most meals (we eat a lot), entertainment (golf, fishing, eco-tour and Dolphins). The Cheeca Lodge and Spa, a four star resort, was an exceptional venue; everything was perfect. I can't express how grateful we are to JENNIFER CONVERTIBLES for such a wonderful opportunity and gift. In addition to this wonderful trip, we love our two recliners which were the first things we purchased after the flood. This was our first Jennifer purchase too. BTW the service and delivery was exactly as promised and timely. We are overwhelmed with your kindness and that leaves me practically speechless. If you know me that is quite unusual. I recommend your furniture and I'm telling all my friends about this. Forever grateful. LDG"
"I want you to know how much I love my bed and I can't wait to sleep in it tonight. The cappuccino color looks great in the room and the storage under the bed worked out perfectly. Also, would like you to know how good the delivery man were. My time was between 11-4 and I was ecstatic when they arrived at 10:30 and set everything up in 30 minutes and did a wonderful job. I was very pleased. Thanks again!!!
"We love our new furniture. It looks great in the room since the pieces
are not oversized. You were wonderful to work with and thank you for
you kindness. Happy new year."
"To whom it may concern:
My husband and I recently purchased a Queen sofabed from Jennifer
Convertibles in Rohnert Park, CA. The sales associate that helped us,
Kate, was very professional, attentive, and helpful. Kate knows her
merchandise inside and out and helped us to choose the best product to
meet our needs. She's an exceptional employee and Jennifer Convertibles
is lucky to have her!"
"I was just writing to thank the staff including the delivery men at the Paramus NJ location. Everyone was very helpful and patient in easing my worries and helping to address all my questions. This is my first home and I will definitely be back for more pieces to furnish my first place. Thank you to all involved!"
"I just purchased a 4 piece Ziffel set last night from John in the Somerville, NJ showroom. John was terrific, provided exceptional customer service! Very professional, very knowledgeable about the products, very patient regarding my indecision (I changed my mind a couple of times), and very thorough going over the paperwork, financing, etc. John is friendly, professional, helped me get the best deal for my money, showed me several options, but did not */pressure/* sell!! *_That was very important to me!!_* John gave me time to think it through and make up my own mind. I will definitely return to purchase other furniture from John in the future and will highly recommend him to my friends. I haven’t had the furniture delivered yet, but am hoping it will as great an experience as it was purchasing it. Thank you."
"I went in to your Union store to make a purchase today, the sales clerk was very patient, pleasant, and took his time and care to help me select the furniture that I needed. I wish every sales associate I meet when making an important purchase will have the qualities as the sales associate I met today at Jennifer Convertibles."
“Kudos to Shawn of the Rt. 4 Paramus store. Shawn's service was impeccable. He's professional, courteous and extremely knowledgeable about the store's products and policies. I usually dislike shopping for large items and Shawn helped made it a pleasant experience. The furniture was delivered within the stated time frame and the delivery/set up men were quick and clean.
"I went in to the Union store to make a purchase today, the sales clerk was very patient, pleasant and took his time to help me select the furniture that I needed. I wish every sales associate had the qualities as the sales associate I met today at Jennifer Convertibles."
"My wife and I wanted to purchace a rocker/recliner that was good for her. Jeremy, at the store on RT. 1 in Menlo Park was of great help to us. We were very happy with the service he provided and after picking up the chair were very happy with the way it worked. He was very knowledgable about the chair and helped us in making a good choice. He was very friendly and willing to help us in any way he could. We really appreciated it and love the chair."
"Frank did an excellent job. He was extremely friendly and very helpful, very knownledgable regarding furniture. Asset to your company."
"I walked into the Jennifer Convertibles store located on Highway 1 South in Metuchen, NJ. My intent was just to browse. But your salesman was so warm and friendly I decided to stay. Purchasing my sectional pieces has been a wonderful experience thanks to your salesman Jeremy. He was very knowledgeable of all your pieces and helped me make a wise selection based upon my space at home. Kudos to Jeremy - your the best!!!!!!!"
"I visited the showroom on Broadway between E20th and E21st Streets in Manhattan, NY yesterday. I had a very pleasant experience. I was greeted by Charles, who sold me a couch and I, also, got to speak to Tina a while waiting for the processing of my order. They were both very kind to me and friendly. I have been to other Jennifer Convertibles and this store had the best costumer service. I know people mostly contact customer service with complaints and issues, but I wanted to let you know about this positive experience. Charles and Tina made me feel very welcome and I was happy to give this showroom my business."
"I had a really good experience with the store in Bailey's Crossroads. They were friendly and helpful. One lady spent a long time helping me pick out colors and decide what went with my area rug (which I dragged to the store with me). The furniture came faster than expected (in about 4 weeks instead of 5-6) and seems to be very good quality. I love the soft fabric. The sofa is very comfortable, and the sofa-bed part works well too (seems reasonably comfortable for a sofabed). I paid about $1500 for my sofa including delivery and all taxes. To me, that seemed very reasonable (after looking at $2,000 Crate and Barrel sofas!). I would highly recommend! The delivery guys were cheerful and helpful."
"I am writing to commend Tom Archibald on outstanding Customer Service. My wife and I had been in the store previously and we were very impressed with Tom's knowledge of the product and attention. Tom was attentive and worked with us to assure that the purchase was right. He was patient when we brought in paint samples and other swatches to solidify our choice. We have purchased from Jennifer Convertibles previously and have been satisfied with the product, this time we were very satisfied with the Customer Sales Experience as well."
"Rich was extremely helpful and the furniture was delivered as promised. A very nice experience from start to finish!!!!!"
"My sofa was delivered on May 26th and the two gentleman that delivered my sofa were absolutely wonderful. They were extremely friendly and super efficient and I've never had a better experience with any delivery than I did with this sofa!!"
"We just made our first purchase from your Short Hills store. Our new couch and loveseat were delivered 4 days later. They are beautiful! The woman who helped us the day we made the purchase was so helpful and knowledgable about the products. She made it so easy! The delivery staff were right on time and very friendly. Thanks for making this process so easy. We will definately be back when it comes time for our next purchase."
"I had one of the best experiences walking into Fremont store. Mohan greeted me and gave an exceptional service. He was extremely polite and listened to every concern that I had, and gave his honest opinion without trying to push anything on me. I purchased the set I liked and the date of the delivery was promised for less than a week. I was a bit skeptic about the delivery date, and I was expecting to get a call to postpone the delivery date. Instead I got 2 calls from Mohan, first confirming the date and the second, confirming the window of delivery time. Sure enough on the delivery day (Sunday) the delivery people showed up, extremely polite and fast and the whole set (couch, love seat, and chair) got set up in less than half an hour. Overall, I am very satisfied with the quality of the service I received from Jennifer Convertibles. Thanks again Mohan."
"To whom it may concern,