Return Policy

RETURN POLICY AFTER DELIVERY (ONLINE SALES ONLY)
Your satisfaction is our goal. If you are not totally satisfied with your purchase, you may return it within 5 days of delivery by calling us at 516-504-3048.  Refunds will exclude delivery fees and a 10% restocking fee.  Merchandise must be returned in "as new" condition.  Bedding, mattresses and special order merchandise is not refundable or exchangeable.

THE JENNIFER WORRYFREE GUARANTEE
Jennifer Convertibles guarantees to you, the original purchaser that the wood  frame  construction,  upholstery  fabric,  seams,  seat  cushion  cores  and  other  padding materials, springs and webbing, bed and recliner mechanisms, the mattress and all tables will be free of defects, due to faulty materials or workmanship, under normal household use for a period of one (1) year from the original delivery date.


If you have purchased the Fabric / Leather Protection Plan, please refer to the Protection Plan Certificate for the
terms and conditions. 


All pieces are crafted individually. As a result variations from model to model may exist and meet acceptable industry standards. Jennifer Convertibles does not guarantee fabrics or leathers against normal wear and tear which may include wrinkling, pilling, fading,
shrinking or stretching. “Brushed Fabrics or Leathers” have natural hallmarks; lines, rubs and creases are part of the intrinsic character of the fabric / leather and not considered defects.  Lines, rubs and creases are natural to the fabric and add to its casual elegance.  Leather is a natural product.  Inconsistencies of color should be expected in all dyed leather hides.  Scars, stains, abrasions and shading of color is normal in all leather.  Never use abrasive cleaners, saddle soaps or chemicals on the surface of your leather. With use, seat cushion cores and filling materials will soften,
lose height and conform to the shape of the users.  These changes are normal and expected and are not considered defects in materials or workmanship.  Softening of springs and webbing over time is normal and expected and is not
considered a defect in materials or workmanship.

It is the customers responsibility to inspect all merchandise at the time of pick-up and/or delivery.   Jennifer Convertibles will not be responsible for damages that are not reported within two (2) days from the date of pickup.

Materially damaged or non-conforming furniture can be rejected within 7 days of delivery without penalty.  With your cooperation, all covered repairs will be made up to manufacturer’s standards within 60 days of your initial complaint (120 days for imported furniture), or you will have the option of continuing service, receiving an exchange, or returning furniture for a full refund.  You may relinquish your rights for inspection, in-home repair, replacement, or refund, if payment is stopped in any way. Jennifer Convertibles will not be responsible for handling damage to any merchandise that has been moved from the original delivery address or has been picked up from Jennifer Convertibles by the purchaser.  Damages caused by the misuse or negligence of the purchaser are not covered under the guarantee.  This guarantee is nontransferable.  If the merchandise is moved beyond the service area*, the purchaser is responsible to bring the merchandise to an area designated by Jennifer Convertibles.  In the event of a defect due to faulty materials or workmanship, Jennifer Convertibles will have the defective item serviced at no charge, providing it is within the guarantee period.   In  the  event  that  a  component,  style,  or  fabric  that  is  needed  as  replacement  have  been discontinued, Jennifer Convertibles reserves the right to replace such defective component, style or fabric / leather with a comparable alternative. 

Jennifer Convertibles will not assume responsibility for dye lot variances on any items serviced beyond the one year guarantee period for upholstery fabric / leather. Jennifer Convertibles liability shall not exceed the cost of repair or replacement. Jennifer Convertibles will not be responsible for consequential damages.  To the extent that any provision or term of sale is unlawful or improper in any jurisdiction, then such provision or term shall not apply.

To qualify for this guarantee, the original purchaser must provide proof of purchase by supplying the order number from the sales receipt.
  

THINGS TO KNOW ABOUT YOUR DELIVERY:

1- The area must be free and clear for the drivers to bring in the new merchandise.
2- Old furniture must be removed as we do not cart it away or move it.
3- Delivery is all day, 8AM to 8PM, but we will contact you the night before with a 5 hour time window.
4- If the drivers have to carry the merchandise more that one floor there is an additional cost. $5 per flight per piece. First flight is free.  Our delivery team will not walk up past the 6th floor.  There is a "Special Disassembly Delivery" available at an additional cost of $199.99 per piece.
5- Please make sure your building does not have any special delivery restrictions. If they do we need to know about them.   i.e.: Certificate of Insurance, service elevator, etc

 
IMPORTANT INFORMATION
 
This sale is subject to the terms and conditions herein set and cannot be changed or otherwise modified verbally. Errors in arithmetic are subject to correction. All cancellations, after 48 hours of your initial deposit date, will be subject to a cancellation fee equal to thirty percent (30%) of the merchandise total plus any applicable delivery fees.  Payment must be made in full before delivery / pick up. Delivery / pick up is not available in all areas.  There is a fee for delivery.  Fee varies based on area of delivery.  Not all product are available in all areas.  All time quotes are approximate.

Failure to be home for delivery will result in a full redelivery charge.  Anyone that you select to accept your merchandise on delivery acts as your agent.  All signed acceptances are binding.
Responsibility for the size(s) of items selected, with respect to home delivery, remains with the buyer. If Jennifer Convertibles has to disassemble and reassemble your furniture in order to complete delivery, there will be an additional charge (service not available in all markets). The delivery service will do whatever is reasonably possible to prevent you from incurring this expense.  If a disassembly is required, a professional technician will be dispatched to the delivery  address  on  a  later  date  to  complete  your  delivery.   The delivery service  cannot  hoist  furniture  under  any circumstances. The delivery service cannot move existing furniture. The room where the merchandise will be delivered must be cleared and prepared for delivery.  If not, delivery may not be possible.. Jennifer Convertibles cannot be held responsible for non-delivery due to circumstances beyond our direct control.  In the event that a refund is needed, all refunds are processed at our corporate office.  A check or credit card refund slip will be mailed directly to you within 14 days.

*Normal Service Area is anywhere we deliver to. If unable to bring merchandise back within radius for service, Jennifer Convertibles will pay up to $200.00 for you to have repaired on your own

 
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